Contact
Have a question or suggestion, or found a mistake? Write to us — we’re happy to help.
Write to us
istambulmetro.com is an independent information site about the İstanbul Metro. We are not affiliated with Metro İstanbul, the İBB or TCDD — our aim is to make information about the network clear and easy to understand for both locals and visitors to the city.
We usually reply within two business days. Official service information is always on metro.istanbul.
Contact details
We are an independent site — we are not Metro İstanbul. For tickets, lost property, refunds or official complaints, contact metro.istanbul or the İBB Beyaz Masa (White Desk, 153).
Frequently asked questions
No — istambulmetro.com is an independent information guide. For official information, tickets and customer service, see metro.istanbul and the İBB channels.
Write to us using the form above or by email. We update the content regularly and every piece of feedback is valuable.
Items left on the metro are handled by Metro İstanbul’s lost property office; to enquire, go through metro.istanbul or the İBB Beyaz Masa (White Desk, 153).
Of course! Send your suggestion with the form — we read them all and prioritise the ones that help passengers most.